FAQ - Gs jewels

About GS Jewels

GS Jewels is a trusted destination for premium-quality natural gemstones and jewelry. We source our stones directly from mines to ensure authenticity and provide exquisite designs crafted with precision.

Yes, we guarantee that all our gemstones are 100% natural, untreated, and ethically sourced.

Yes, all our gemstones come with a certificate of authenticity from reputed gemological labs.

About Gemstones

Natural gemstones are minerals or organic materials formed in the Earth over thousands to millions of years. Unlike synthetic or lab-created stones, they are completely natural and unaltered.

The right gemstone depends on your personal preferences, astrological recommendations, and intended purpose. Our experts can help you choose based on color, quality, and significance.

Precious gemstones include diamonds, rubies, sapphires, and emeralds, known for their rarity and high value. Semi-precious gemstones, such as amethyst, topaz, and garnet, are more abundant but equally beautiful.

The quality of a gemstone is determined by the 4 Cs:

Color – Rich and vibrant colors are more valuable.
Cut – A well-cut gemstone enhances its brilliance.
Clarity – Fewer inclusions mean higher clarity and value.
Carat weight – Larger stones are rarer and more expensive.

Yes, many gemstones are associated with astrology and are believed to bring positive energy, health, and prosperity. For example, blue sapphire is linked to Saturn, while ruby is associated with the Sun.

Some gemstones, like diamonds and sapphires, are highly durable and suitable for daily wear. Others, like opals and pearls, are softer and require careful handling.

Keep gemstones away from harsh chemicals, perfumes, and extreme temperatures. Clean them with a soft cloth and mild soap or get them professionally cleaned.

No, synthetic and lab-created gemstones are man-made and lack the natural formation process of genuine gemstones. While they may look similar, they do not have the same rarity, value, or energetic properties.

Some gemstones undergo treatments like heat or chemical enhancement to improve their color or clarity. We always disclose any treatments and provide certificates to ensure transparency.

Ordering & Payment

You can browse our collection, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

We accept credit/debit cards, net banking, UPI, and digital wallets. Secure payment options are available for a hassle-free shopping experience.

Yes, we offer customization services. You can contact our team with your requirements, and we’ll craft a unique piece for you.

Shipping & Delivery

Yes, we provide shipping across India with reliable courier services.

Delivery times vary based on location, but typically orders are delivered within 5-7 business days.

Yes, we ship internationally. Shipping charges and delivery times depend on the destination.

Returns & Exchanges

We offer a return or exchange within a specific period if the product is unused and in original condition. Check our return policy for details.

Contact our customer support with your order details, and we will guide you through the return process.

Orders can be canceled within 24 hours of placement. After processing, cancellations may not be possible.

Care & Maintenance

Avoid exposure to chemicals, perfumes, and extreme temperatures. Clean your gemstones with a soft cloth and mild soap.

Yes, we provide polishing and resizing services. Contact us for more details.

Customer Support

You can reach us through the following contact details:

📍 Address:
B-19, 627/A/1, Dandi Swami Road, Civil Lines, Ludhiana-141001, India

📞 Phone Numbers:

+91 98156-13436
+91 98725-00620

📧 Email:
Support@gsjewels.in

🌐 Contact Us Page:
Visit Here for inquiries or assistance.

Yes, we offer a warranty against manufacturing defects. Warranty terms vary based on the product.