Last Updated: [11/March/2024]
At GS Jewels, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Eligibility for Returns
You may return an item if:
- It is defective or damaged upon arrival.
- You received the wrong product.
- The item is in its original condition, unused, and with all tags and packaging intact.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [support@gsjewels.in] or call on [+91 98156-13436] within [2] days of receiving your order.
- Provide your order number, reason for return, and images of the product (if applicable).
- Once approved, we will provide instructions on how to return the product.
- Ship the product back using a trackable shipping method.
3. Refund Policy
4. Exchange Policy
- Exchanges are allowed for defective or incorrect products.
- If you need a replacement, contact us within 3 days of delivery.
- Exchange product delivery timeframe is the same as a mention on shipping policy after receiving the original product.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized or engraved jewelry.
- Items purchased on sale or clearance.
- Gift cards or promotional items.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company, as processing times may vary.
- If you still have not received your refund, contact us at [support@gsjewels.in] or call on [+91 98156-13436].
7. Contact Us
If you have any questions regarding our Returns & Refund Policy, please reach out to us at:
GS Jewels
[B-19,627/A/1, Dandi Swami Road, Civil Lines, Ludhiana-141001]
Email: [support@gsjewels.in]
Phone: [+91 98156-13436]
